Good user interface design makes your company money! Carl and Richard talk to Billy Hollis about his latest work around understanding the return on investment that exists with user interface design. Billy talks about a spreadsheet he's been using in presentations to actually look at the cost associated with bad UI designs, that require more keystrokes, more searching, more time and more frustration. Great UX design leads to users that work faster, consume less resources for each task and a happier work environment. Good UX is worth it!