You need a bot for that! While at NDC in Sydney, Carl and Richard talked to Adam Stephensen about his experiences building bots. The bot craze has died down a bit these days, but that means that more serious work is being done. Adam talks about what it takes to build a good bot, looking beyond the FaqBot and into more context-sensitive and service-oriented bots. In the end, a bot is just another front-end over your well-organized services layer that can handle web and mobile front-end services as well. But what does it do that is unique? How does it help people? Are bots just a fad, or are they here to stay? Adam has thoughts!