Carl and Richard talk to Amber DeRosa and Alicia Hatter about usability testing. The conversation starts out by digging into what usability testing is all about - actually looking at how users are using your software... or perhaps would want to use your software. Amber and Alicia talk about working through usability studies even before the software is built to get a feel for what the user would really like. And while software is being built, routine testing digs deeper into how the software will be used, what users actually like to do with it and how that can affect the final product. The discussion also digs into the dynamic between the developers, QA, project management and usability testing - they all have important roles in building great software!