For a long time, tech culture has focused too narrowly on technical skills; this has resulted in a tech community that too often puts companies and code over people. Greater Than Code is a podcast that invites the voices of people who are not heard from enough in tech: women, people of color, trans and/or queer folks, to talk about the human side of software development and technology. Greater Than Code is providing a vital platform for these conversations, and developing new ideas of what it means to be a technologist beyond just the code. Featuring an ongoing panel of racially and gender diverse tech panelists, the majority of podcast guests so far have been women in tech! We’ve covered topics including imposter syndrome, mental illness, sexuality, unconscious bias and social justice. We also have a major focus on skill sets that tech too often devalues, like team-building, hiring, community organizing, mentorship and empathy. Each episode also includes a transcript. We have an active Slack community that members can join by pledging as little as $1 per month via Patreon. (https://www.patreon.com/greaterthancode)
121: Emergency Communication with Thai Wood
01:26 - Resilience Engineering and Closed-loop Communication
06:55 - Acknowledging Burnout in the Developer Community
09:31 - Professionalization and Formal Training
17:41 - Reliability vs Resilience
20:40 - Resilience in the EMT Context
22:21 - Scene Size-up in Software
25:20 - Thai’s Superpower: The ability to remain calm in emergencies;Tech => EMT => Tech + Missing Seeing People You’re Helping
The Field Guide to Understanding 'Human Error'
32:11 - Incident Response + Studying Incident Response; Normalization of Deviance
40:16 - Asking Questions
Cognitive Interviewing Techniques
The Checklist Manifesto: How to Get Things Right
Reflections:
Jessica: Part of resilience is how do you know where to get help? When to ask for help and who to ask.
John: Following up with the cognitive interview idea.
Sam: Being explicit and deliberate about thinking about process and communication as a thing that you can get better at, that you can work on, and that you can talk about.
Check out with the “Working With Other Humans” track that Sam is running at RailsConf 2019 from April 29 - May 1 in Minneapolis, Minnesota.
Thai: Cognitive interviewing Pokémon. Plus emotions as a state machine.
John’s Hacking Your Emotional API Talk
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Special Guest: Thai Wood.