The Huberman Lab Podcast discusses neuroscience: how our brain and its connections with the organs of our body control our perceptions, our behaviors, and our health. We also discuss existing and emerging tools for measuring and changing how our nervous system works. Dr. Andrew Huberman is a tenured Professor of Neurobiology and Ophthalmology at Stanford School of Medicine. His laboratory studies neural regeneration, neuroplasticity, and brain states such as stress, focus, fear, and optimal performance. For more than 20 years, Dr. Huberman has consistently published original research findings and review articles in top-level peer-reviewed journals, including Nature, Science, Cell, Neuron, and Current Biology. He is a regular member of several National Institutes of Health review panels and a Fellow of the McKnight Foundation and the Pew Charitable Trusts. Dr. Huberman regularly consults for technology development companies, professional athletic organizations, and various units of U.S. and Canadian Special Operations.
Chris Voss: How to Succeed at Hard Conversations
In this episode, my guest is Chris Voss, a former Federal Bureau of Investigation (FBI) agent who was the lead negotiator in many high-risk, high-consequence cases. Chris has taught negotiation courses at Harvard and Georgetown Universities and is the author of the book “Never Split the Difference.” We discuss how to navigate difficult conversations of all kinds, including in business, romance and romantic breakups, job firings and tense conversations with family and friends. Chris explains how to navigate online, in person and in written negotiations, the red flags to watch out for and how to read body and voice cues in face-to-face and phone conversations. He explains how to use empathy, certain key questions, proactive listening, emotional processing and more to ensure you reach the best possible outcome in any hard conversation. This episode ought to be of interest to anyone looking to improve their interpersonal abilities and communication skills and for those who want to be able to keep a level head in heated discussions.
For show notes, including referenced articles and additional resources, please visit hubermanlab.com.
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Timestamps
(00:00:00) Chris Voss
(00:02:18) Sponsors: Plunge & ROKA
(00:04:59) Negotiation Mindset, Playfulness
(00:11:41) Calm Voice, Emotional Shift, Music
(00:18:59) “Win-Win”?, Benevolent Negotiations, Hypothesis Testing
(00:28:38) Generosity
(00:32:46) Sponsor: AG1
(00:33:44) Hostile Negotiations, Internal Collaboration
(00:39:40) Patterns & Specificity; Internet Scams, “Double-Dip”
(00:48:15) Urgency, Cons, Asking Questions
(00:54:46) Negotiations, Fair Questions, Exhausting Adversaries
(01:01:09) Sponsor: InsideTracker
(01:02:18) “Vision Drives Decision”, Human Nature & Investigation
(01:07:47) Lying & Body, “Gut Sense”
(01:15:42) Face-to-Face Negotiation, “738” & Affective Cues
(01:20:39) Online/Text Communication; “Straight Shooters”
(01:26:47) Break-ups (Romantic & Professional), Firing, Resilience
(01:32:16) Ego Depletion, Negotiation Outcomes
(01:37:35) Readiness & “Small Space Practice”, Labeling
(01:45:17) Venting, Emotions & Listening; Meditation & Spirituality
(01:51:41) Physical Fitness, Self-Care
(01:57:01) Long Negotiations & Recharging
(02:02:40) Hostages, Humanization & Names
(02:08:50) Tactical Empathy, Compassion
(02:15:27) Tool: Mirroring Technique
(02:22:20) Tool: Proactive Listening
(02:29:48) Family Members & Negotiations
(02:35:21) Self Restoration, Humor
(02:39:01) Fireside, Communication Courses; Rapport; Writing Projects
(02:47:45) “Sounds Like…” Perspective
(02:50:54) Zero-Cost Support, Spotify & Apple Reviews, Sponsors, YouTube Feedback, Momentous, Social Media, Neural Network Newsletter
Title Card Photo Credit: Mike Blabac