The Official AWS Podcast is a podcast for developers and IT professionals looking for the latest news and trends in storage, security, infrastructure, serverless, and more. Join Simon Elisha and Nicki Stone for regular updates, deep dives, and interviews. Whether you’re training machine learning models, developing open source projects, or building cloud solutions, the AWS Official Podcast has something for you.
#475: [INTRODUCING] New Amazon Connect Features - Making Life Easier for Customers and Agents
October 01, 2021
00:31:57
46.34 MB
Downloads: 0
Launched this week, Amazon Connect's newest machine-learning(ML) features ease the frustrations of customers and contact center agents alike. Listen in as Nicki Stone and Cameron Hissey have a fun and inspired conversation about ML and how it can transform the customer experience.
Read the blog - https://go.aws/2Y8ccGG
Watch the video - https://bit.ly/2YiOKXB
Learn more - https://go.aws/2YmlgrQ