The Official AWS Podcast is a podcast for developers and IT professionals looking for the latest news and trends in storage, security, infrastructure, serverless, and more. Join Simon Elisha and Nicki Stone for regular updates, deep dives, and interviews. Whether you’re training machine learning models, developing open source projects, or building cloud solutions, the AWS Official Podcast has something for you.
#445: [Amazon Connect #1] Redefining the Customer Experience
May 17, 2021
00:20:44
30.2 MB
Downloads: 0
Post-pandemic customers have come to expect a new level of omnichannel contact-center experience. Hear the latest breakthrough thinking from Kentis Gopalla, the Global Partner Lead for AWS Contact Center, on how you can quickly reimagine your contact center for seamless and scalable omnichannel customer experiences. See the Amazon Connect Partner Page: https://aws.amazon.com/partners/featured/contact-center/ Get the eBook: https://pages.awscloud.com/GLOBAL-partner-DL-contact-center-ebook-2020-learn.html