The Official AWS Podcast is a podcast for developers and IT professionals looking for the latest news and trends in storage, security, infrastructure, serverless, and more. Join Simon Elisha and Nicki Stone for regular updates, deep dives, and interviews. Whether you’re training machine learning models, developing open source projects, or building cloud solutions, the AWS Official Podcast has something for you.
#436: [Right Now at AWS] Episode 5 - Save costs or innovate? Learn how customers are doing both with Amazon Connect
April 11, 2021
00:18:46
27.36 MB
Downloads: 0
Projects are often classified as cost-cutting measures or innovation initiatives that improve customer experiences. But cloud contact center service Amazon Connect is shifting that either-or mentality. With out of the box AI / ML capabilities, Amazon Connect is being leveraged by customers across industries to reach people in new ways. And the customer experience improvements are coupled with up to 80% savings compared to legacy systems. Listen to podcast and learn how customers as disparate as Intuit and Los Angeles County are gaining business benefits with Amazon Connect. Learn more and contact the team: https://aws.amazon.com/connect/