Think Fast, Talk Smart: Communication Techniques
Think Fast, Talk Smart: Communication Techniques
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Join Matt Abrahams, a lecturer of Strategic Communication at Stanford Graduate School of Business, as he sits down with experts in the field to discuss real-world challenges. How do I send my message clearly when put on the spot? How do I write emails to get my point across? How can I easily convey complex information? How do I manage my reputation? Whether you’re giving a toast or presenting in a meeting, communication is critical to success in business and in life.Think Fast, Talk Smart provides the tools, techniques, and best practices to help you communicate more effectively.

145. Best of: The Art of Negotiation, How to Get More of What You Want

June 04, 2024 00:15:19 14.7 MB Downloads: 0

Whether we realize it or not, we negotiate everyday. But when we approach these situations as a win-or-lose battle, we’re already showing resistance, and setting ourselves up for difficulty. But what if you reframed the whole idea, to think of a negotiation not as a fight, but as a problem-solving exercise involving emotions?

In this episode of Think Fast, Talk Smart, Matt Abrahams speaks with Stanford GSB Professor Emeritus Margaret Neale about what she has learned in her decades of researching negotiation and the steps that lead to more collaborative problem-solving.

Listen as Neale shares tips on how to approach negotiations with intention, and what strategies can help us more easily communicate our wants and needs. She is the coauthor of Getting (More of) What You Want: How the Secrets of Economics and Psychology Can Help You Negotiate Anything, in Business and in Life.


Episode Reference Links:


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Chapters:

(00:00:00) Introduction

Host Matt Abrahams introduces guest Maggie Neale, the Adams Distinguished Professor of Management Emerita at Stanford GSB

(00:01:22) Definition of Negotiation

Negotiation as collaborative problem-solving, emphasizing mutual benefit over adversarial tactics

(00:04:28) Planning and Preparation

Strategies for preparing for negotiations, including understanding alternatives and setting a reservation price.

(00:08:41) Structuring Negotiation Messages

Structuring negotiation messages, including the concept of chunking multiple issues together.

(00:10:17) Role of Emotion in Negotiation 

How different emotions influence thinking and the importance of managing emotions in negotiation.

(00:11:31) Best Communication Advice

Maggie shares her best communication advice, a communicator she admires, and ingredients for successful communication.

(00:14:34) Conclusion


Think Fast, Talk Smart is a podcast produced by Stanford Graduate School of Business and hosted by Matt Abrahams. Each episode provides concrete, easy-to-implement tools and techniques to help you hone and enhance your communication.

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