Join Matt Abrahams, a lecturer of Strategic Communication at Stanford Graduate School of Business, as he sits down with experts in the field to discuss real-world challenges. How do I send my message clearly when put on the spot? How do I write emails to get my point across? How can I easily convey complex information? How do I manage my reputation? Whether you’re giving a toast or presenting in a meeting, communication is critical to success in business and in life.Think Fast, Talk Smart provides the tools, techniques, and best practices to help you communicate more effectively.
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169. Don't Be a ZQ: Make Your Conversations Count
What makes a great conversation?“Many of us dread small talk,” says Harvard Business School professor and author Alison Wood Brooks. Yet she believes these everyday exchanges are the gateway to deeper connection and opportunity. An expert in the science of conversation, Wood Brooks, teaches a popular course titled Talk and has spent years researching what makes a great conversation. "Big things often start with small talk," she notes. "It’s not about avoiding it; it’s about knowing how to use it to uncover something meaningful."In this LinkedIn Live episode of Think Fast, Talk Smart, Wood Brooks joins host Matt Abrahams to share a practical framework for mastering small talk and making it enjoyable, even for those who loathe it. Drawing from her "topic pyramid" approach, Wood Brooks breaks down how to elevate a conversation from mundane chitchat to something memorable. “Think of it as a treasure hunt,” she suggests. “Small talk is where you start looking for golden nuggets that can lead to deeper engagement.”Episode Reference Links:Alison Wood Brooks Alison's Book: TalkEp.73 Listen Up: Why It’s Better to Be Interested than Interesting Ep.89 Listen, Listen, Listen: How to Build Deep Connections Connect:Premium Signup >>>> Think Fast Talk Smart PremiumEmail Questions & Feedback >>> hello@fastersmarter.ioEpisode Transcripts >>> Think Fast Talk Smart WebsiteNewsletter Signup + English Language Learning >>> FasterSmarter.ioThink Fast Talk Smart >>> LinkedIn, Instagram, YouTubeMatt Abrahams >>> LinkedInChapters:(00:00) - Introduction (02:05) - What Makes a Good Conversation? (04:24) - The Topic Pyramid (07:05) - Preparation for Small Talk (09:21) - Remembering Conversation Details (10:59) - Asking Too Many Questions (12:52) - Conversation Goals and Contexts (16:46) - Virtual vs In-Person Conversations (18:35) - The Importance of Listening (22:29) - Think Fast Talk Smart Premium (23:47) - Conclusion
Launching: Think Fast Talk Smart Premium
Introducing our new Premium membership, designed to enhance communication and career skills with expanded content and tools. Enjoy early access to live events, AMAs (Ask Matt Anything), EQuips—Essential Quick Insight Playlists—Extended Deep Thinks episodes, and the AI Chat Matt tool.The focus is on building a global community where members can connect, share insights, and receive feedback. A portion of membership fees will support charities dedicated to developing communication skills worldwide. Register before November 21st to receive a 25% discount and join the exclusive Founders Club.
168. How Story Can Change Everything in Your Career
Join TFTS Premium - Launching this weekMake your message memorable.“Immediately forgettable” — that’s how Matthew Dicks describes most of the business communication that he encounters. If you want to be remembered, he says, it’s time to tell stories.A veteran elementary school teacher, storytelling coach, and best-selling author, Dicks knows how the right narrative can transform mundane messages into stories that stick. In his book, Storyworthy: Engage, Teach, Persuade, and Change Your Life through the Power of Storytelling, he explores how to capture and hold an audience’s attention, which is particularly critical for business leaders. "When we tell a story about a product or service, the people we work with, our company, we become memorable and interesting and entertaining in a way that doesn't happen very often in business," he says.In this episode of Think Fast, Talk Smart, Dicks and host Matt Abrahams discuss practical techniques for crafting compelling narratives, from setting a scene to creating suspense. “Don’t build a building. Don’t buy a machine,” he says. Becoming a better storyteller is one of the most effective ways to level up. “It’s a crazy thing for businesses,” he says.Episode Reference Links:Matthew DicksMatthew’s Book: Storyworthy Ep.50 Telling Good Stories: How to Use the Elements of Narrative to Keep Listeners EngagedEp.47 Quick Thinks: How to Use Storytelling to Be a Better Founder Connect:Email Questions & Feedback >>> hello@fastersmarter.ioEpisode Transcripts >>> Think Fast Talk Smart WebsiteNewsletter Signup + English Language Learning >>> FasterSmarter.ioThink Fast Talk Smart >>> LinkedIn, Instagram, YouTubeMatt Abrahams >>> LinkedInChapters:(00:00) - Introduction (02:01) - Why Storytelling Matters in Business (03:37) - The Essence of a Good Story (05:38) - Become a Better Storyteller (07:18) - Using Suspense in Stories (09:24) - Suspense in Business Communication (11:26) - Structuring Stories Like Scenes (13:35) - Relating Stories to Life (16:02) - Homework for Life (18:42) - Storytelling Delivery (19:49) - The Final Three Questions (23:54) - Conclusion
167. Hollywood Lessons For Successful Communication
Be the first to hear about TFTS Premium -> Sign up for our emailBeyond the Big Screen.Every business meeting, product launch, or marketing communication has something in common with your favorite movie: they all succeed or fail based on their ability to make you feel something. Just ask Jeff Small, CEO of Amblin Partners."Good stories win," says Small, who leads one of the world's most renowned independent film and television companies alongside Steven Spielberg. As both a business leader and storytelling expert, Small knows that successful communication is built on person-to-person connection through the power of story. "Whatever walk of life you're in, you have to be able to tell a story to connect with people, to get across the message that you're trying to get across."In this episode of Think Fast, Talk Smart, Small joins host Matt Abrahams to share insights from his experience at the intersection of creativity and commerce, unpacking how effective storytelling can transform your communication, whether leading teams through industry disruption, resolving conflicts at work and at home, or creating films to inspire audiences for generations to come.Episode Reference Links:Jeff SmallEp.153 Listen Up, Leaders: A Record-Setting Coach’s Guide to CommunicationEp.35 Leading From The Hot Seat: How To Communicate Under PressureConnect:Email Questions & Feedback >>> hello@fastersmarter.ioEpisode Transcripts >>> Think Fast Talk Smart WebsiteNewsletter Signup + English Language Learning >>> FasterSmarter.ioThink Fast Talk Smart >>> LinkedIn, Instagram, YouTubeMatt Abrahams >>> LinkedInChapters:(00:00) - Introduction (02:22) - What Makes a Good Story? (03:15) - Bringing Emotion into Communication (03:51) - Storytelling Across Professions (05:55) - Crafting an Effective Story (07:41) - Uniqueness in Storytelling (08:44) - Balancing Creativity and Business (10:13) - Managing Conflict with Connection (12:02) - Screen Time and Family (13:42) - Navigating Industry Change (16:02) - The Final Three Questions (22:27) - Conclusion
167.
Good stories win in business and life.Every business meeting, product launch, or marketing communication has something in common with your favorite movie: they all succeed or fail based on their ability to make you feel something. Just ask Jeff Small, CEO of Amblin Partners."Good stories win," says Small, who leads one of the world's most renowned independent film and television companies alongside Steven Spielberg. As both a business leader and storytelling expert, Small knows that successful communication is built on person-to-person connection through the power of story. "Whatever walk of life you're in, you have to be able to tell a story to connect with people, to get across the message that you're trying to get across."In this episode of Think Fast, Talk Smart, Small joins host Matt Abrahams to share insights from his experience at the intersection of creativity and commerce, unpacking how effective storytelling can transform your communication, whether leading teams through industry disruption, resolving conflicts at work and at home, or creating films to inspire audiences for generations to come.Episode Reference Links:Jeff SmallEp.153 Listen Up, Leaders: A Record-Setting Coach’s Guide to CommunicationEp.35 Leading From The Hot Seat: How To Communicate Under PressureConnect:Email Questions & Feedback >>> hello@fastersmarter.ioEpisode Transcripts >>> Think Fast Talk Smart WebsiteNewsletter Signup + English Language Learning >>> FasterSmarter.ioThink Fast Talk Smart >>> LinkedIn, Instagram, YouTubeMatt Abrahams >>> LinkedInChapters:(00:00) - Introduction (01:13) - What Makes a Good Story? (02:06) - Bringing Emotion into Communication (02:42) - Storytelling Across Professions (04:46) - Crafting an Effective Story (06:32) - Uniqueness in Storytelling (07:35) - Balancing Creativity and Business (09:04) - Managing Conflict with Connection (10:53) - Screen Time and Family (12:33) - Navigating Industry Change (14:53) - The Final Three Questions (21:18) - Conclusion
166. Why Relying on Talent Alone Will Fail You
Why practice is the key to success.If there’s anyone who knows about performing under pressure, it’s former NFL quarterback Andrew Luck. Whether playing in front of thousands or presenting to ten, his key to success is practice."There's a romantic notion that you rise to the occasion," says Luck, a Stanford graduate and four-time Pro Bowl selection. "But I think you settle to the level of your training. We practiced those high-pressure situations all the time.” From calling critical game-winning plays to navigating communication off the field, our performance in high-stakes situations, Luck maintains, is determined by our level of preparation.In this episode of Think Fast, Talk Smart, Luck and host Matt Abrahams explore how deliberate practice can help us hone our performance across all domains of our lives. From managing high-pressure situations to building psychological safety in homes and workplaces, Luck shares insights gained from both sides of the field — as a player and now as a coach.Episode Reference Links:Andrew LuckEp.153 Listen Up, Leaders: A Record-Setting Coach’s Guide to Communication Connect:Email Questions & Feedback >>> hello@fastersmarter.ioEpisode Transcripts >>> Think Fast Talk Smart WebsiteNewsletter Signup + English Language Learning >>> FasterSmarter.ioThink Fast Talk Smart >>> LinkedIn, Instagram, YouTubeMatt Abrahams >>> LinkedInChapters:(00:00) - Introduction (01:53) - Communication in High-Stress Situations (04:03) - Staying Calm Under Pressure (06:33) - Earning Leadership Through Respect (07:56) - Overcoming Conflict Aversion (09:03) - Decision to Retire from the NFL (11:10) - Returning to Education (12:48) - Life Lessons Through Coaching (15:09) - The Final Three Questions (18:17) - Conclusion
165. Building Your Personal Brand Makes a Promise: Are You Keeping It?
Create more meaningful communication by defining your audience. Before you even think about communicating a message, defining a brand, or developing a strategy, Seth Godin says you have to ask these questions: “Who’s it for? What’s it for? And what’s the change [you] seek to make?”As a best-selling author, entrepreneur, and marketing expert, Godin understands that effective communication rests on purpose and intent. “Branding is not logoing,” he says, but a “promise” that an individual or company makes about who they are and what others can expect of them. By intentionally defining who we are and who our audience is, Godin argues we can create more meaningful connections and drive real change.In this episode of Think Fast, Talk Smart, Godin and host Matt Abrahams explore how we can be more deliberate in our communication, using storytelling, clarity of messaging, and defining the impact we want to make on our audience and the world.Episode Reference Links:Seth GodinSeth’s Books: This Is Strategy / This Is MarketingEp.64 Best of: Techniques for Managing Your ReputationEp.118 Maximizing your Personal Brand: Communicating Who You Are to Help Get What You Want Connect:Email Questions & Feedback >>> hello@fastersmarter.ioEpisode Transcripts >>> Think Fast Talk Smart WebsiteNewsletter Signup + English Language Learning >>> FasterSmarter.ioThink Fast Talk Smart >>> LinkedIn, Instagram, YouTubeMatt Abrahams >>> LinkedInChapters:(00:00:00) IntroductionMatt Abrahams introduces guest Seth Godin, a best-selling author, entrepreneur, and marketing expert.(00:00:51) Defining Branding and MarketingThe importance of intentionality in how individuals and organizations present themselves.(00:02:32) The Role of Status in Podcast GrowthHow the perceived status associated with sharing content can drive organic growth.(00:04:41) Storytelling as a Powerful ToolWays effective stories can create emotional connections that resonate with audiences.(00:06:21) The Smallest Viable AudienceThe role of intentionality in personal branding and how it ties to empathy and promises.(00:07:54) Clarity in MessagingCrafting clear, consistent messaging that resonates with the target audience.(00:10:11) Strategy DefinedStrategy as a philosophy rather than a roadmap, detailing four essential components.(00:13:34) Developing Effective StrategiesWhere to begin when creating a strategy, emphasizing individual clarity and assertion.(00:16:10) The Final Three QuestionsSeth shares how philosophy influences him, a communicator he admires, and his recipe for successful communication.(00:20:17) Conclusion (00:00) - Introduction (01:35) - Defining Branding and Marketing (03:16) - The Role of Status in Podcast Growth (05:25) - Storytelling as a Powerful Tool (07:05) - The Smallest Viable Audience (08:38) - Clarity in Messaging (10:55) - Strategy Defined (14:18) - Developing Effective Strategies (16:54) - The Final Three Questions (21:01) - Conclusion
164. Best of: Using "Pre-suasion" to Influence Others
The inner workings of social influence and persuasion.Want to change someone’s mind? First, explains Robert Cialdini, you have to change their framing.For Cialdini, the Regent's Professor Emeritus of Psychology and Marketing at Arizona State University, persuasion begins before we even deliver our pitch or presentation. Through what he calls “Pre-suasion,” communicators can prime audiences to receive messages in a specific way, simply by drawing their attention in specific directions. “It involves focusing people on—putting them in mind of—those motivators before they encounter [them] in the communicator’s message,” Cialdini says, “bringing people’s focus of attention onto something that is nested in the message…before that message is delivered, so they have been readied for the concept.”In this episode, Matt Abrahams and Cialdini talk about the motivating power of FOMO, getting better advice from others, and how your next wine purchase could be influenced by what music is playing in the shop.Episode Reference Links:Robert CialdiniRobert's books: Influence / Pre-SuasionEp.11 The Science of Influence: How to Persuade Others And Hold Their AttentionEp.142 Power and Persuasion: Live Insights from Stanford Experts Original Episode: Ep.76 Change My Mind: Using “Pre-suasion” to Influence Others Connect:Email Questions & Feedback >>> hello@fastersmarter.ioEpisode Transcripts >>> Think Fast Talk Smart WebsiteNewsletter Signup + English Language Learning >>> FasterSmarter.ioThink Fast Talk Smart >>> LinkedIn, Instagram, YouTubeMatt Abrahams >>> LinkedInChapters:(00:00:00) IntroductionMatt Abrahams introduces Robert Cialdini, the Regents Professor Emeritus of Psychology and Marketing at Arizona State University(00:01:56) Persuasion and Pre-suasionDistinguishing persuasion and pre-suasion, with focus on attention and motivation.(00:05:17) Priming and Framing in Pre-suasionThe power of pre-suasion and its cognitive effects on decision-making.(00:07:58) Understanding ScarcityHow scarcity influences behavior and decision-making through fear of loss.(00:10:48) The Unity PrincipleThe unity principle and its role in building connection in persuasive efforts.(00:14:04) Social Proof and InfluenceResearch on social proof and how others’ actions influence individual choices.(00:19:24) The Role of Language in PersuasionThe impact of subtle language shifts on collaboration and critique.(00:22:23) The Final Three QuestionsRobert shares communication advice, a communicator he admires, and his recipe for successful communication.(00:26:49) Conclusion (00:00) - Introduction (02:54) - Persuasion and Pre-suasion (06:15) - Priming and Framing in Pre-suasion (08:56) - Understanding Scarcity (11:46) - The Unity Principle (15:02) - Social Proof and Influence (20:22) - The Role of Language in Persuasion (23:21) - The Final Three Questions (27:47) - Conclusion
163. Is Your Audience Ignoring You? How Authenticity Creates Connection
How acceptance and authenticity can transform all of our interactions.What’s the key to experiencing deeper connection in our communication? According to Alan Alda, it starts with acceptance — of others and ourselves."Connecting, communicating, and clarity," Alda explains, "they're all based on hearing what the other person is really saying; letting the person be real; accepting them.” As an acclaimed actor, writer, director, and author of If I Understood You, Would I Have This Look on My Face?, Alda has spent much of his career exploring how acceptance enables us to be our authentic selves, leading to better communication and truer connection. “There’s nothing more engaging than the real you,” he says.Also the founder of the Alan Alda Center for Communicating Science at Stony Brook University, Alda strives to help scientists and health professionals communicate more effectively with the public. “Science can't do its work unless it gets funded. And it can't get funded if people don't understand what the scientists are trying to do,” he says.In this episode of Think Fast, Talk Smart, Alda and host Matt Abrahams discuss how acceptance and authenticity can transform all of our interactions, from complicated science conversations to everyday communication.Episode Reference Links:Alan AldaAlan’s Book: If I Understood You, Would I have This Look on My Face? Alan Alda Center for Communicating Science Ep.82 It’s Not About You: Why Effective Communicators Put Others First Ep.114 Communication Means Paying Attention: The Four Pillars of Active Listening Connect:Email Questions & Feedback >>> hello@fastersmarter.ioEpisode Transcripts >>> Think Fast Talk Smart WebsiteNewsletter Signup + English Language Learning >>> FasterSmarter.ioThink Fast Talk Smart >>> LinkedIn, Instagram, YouTubeMatt Abrahams >>> LinkedInChapters:(00:00:00) IntroductionHost Matt Abrahams introduces guest Alan Alda, an actor and communication expert.(00:00:59) Motivation for CommunicationWhat led to Alan's passion for helping scientists communicate effectively.(00:02:59) Avoiding Communication PitfallsCommon communication mistakes and the importance of experiential learning.(00:05:15) The Role of Clarity and VividnessHow clear, vivid communication makes messages memorable.(00:06:22) Reflection in CommunicationReflecting on conversations to foster connection.(00:07:12) Connection in ConversationsThe role of early connection in communication.(00:08:27) Reframing Communication AnxietyReframing communication anxiety by focusing on connection.(00:10:07) Asking Meaningful QuestionsThe importance of genuine curiosity in asking good questions.(00:11:02) Matt’s Communication JourneyMatt recalls a childhood experience that inspired his passion for communication.(00:12:49) The Art of StorytellingHow vividness and structure create engaging stories.(00:15:16) The Final Three QuestionsAlan shares an area of communication he is working on, a communicator he admires, and his recipe for successful communication.(00:17:23) Conclusion (00:00) - Introduction (01:57) - Motivation for Communication (03:57) - Avoiding Communication Pitfalls (06:13) - The Role of Clarity and Vividness (07:20) - Reflection in Communication (08:10) - Connection in Conversations (09:25) - Reframing Communication Anxiety (11:05) - Asking Meaningful Questions (12:00) - Matt’s Communication Journey (13:47) - The Art of Storytelling (16:14) - The Final Three Questions (18:21) - Conclusion
162. Unlock Career Opportunities: How to Make the Right Moves
Being present in the moment and staying open to whatever unfolds.We all want to lead lives and careers full of joy and fulfillment. Maggie Baird certainly has, and the key, she says, is to stay open to new possibilities and “let your passion lead.”Baird is an accomplished actress, improv teacher at the Groundlings Theater, mother to music sensations Billie Eilish and Phineas, and founder of Support and Feed, a nonprofit addressing food equity and the climate crisis. Through it all, she has embodied the improv principle of "Yes, and..." — being present in the moment and staying open to whatever unfolds. “I have done many things,” she says, “but I never approached any of them as a career change. They all came out of new interests and new experiences.”In this episode of Think Fast, Talk Smart, Baird joins host Matt Abrahams to explore the critical role of communication in developing a career, and how improv principles can help us engage, as Baird says, “From a place of open-heartedness, appreciation, [and] collaboration.”Episode Reference Links:Support And FeedEp.118 Maximizing your Personal Brand: Communicating Who You Are to Help Get What You WantEp.1 Speaking Without a Net: How to Master Impromptu CommunicationEp.9 Quick Think: How Being Present-Oriented Improves Communication Connect:Email Questions & Feedback >>> hello@fastersmarter.ioEpisode Transcripts >>> Think Fast Talk Smart WebsiteNewsletter Signup + English Language Learning >>> FasterSmarter.ioThink Fast Talk Smart >>> LinkedIn, Instagram, YouTubeMatt Abrahams >>> LinkedInChapters:(00:00:00) IntroductionHost Matt Abrahams introduces guest Maggie Baird, actor and founder of Support and Feed.(00:00:53) Career Transitions Advice on embracing new opportunities without rigid planning.(00:01:45) Teaching and Confidence Through Improv Discovering improv and how teaching led to a new sense of confidence and creativity.(00:04:03) Improv as a Communication Tool The principles of improv and how they can enhance communication and collaboration.(00:05:45) Structure and Freedom in Improv How improv provides structure that frees individuals to speak spontaneously.(00:07:37) Teaching with Empathy Empathy in teaching, remembering what it's like to be a beginner, and avoiding jargon.(00:10:34) Advocacy in the Music Industry Using questions and collaboration to drive change in the music industry and other sectors.(00:13:18) Collaboration and Positive Change The importance of collaboration, positivity, and meeting people where they are to create change.(00:16:07) The Final Three QuestionsMaggie shares her next career change, a communicator she admires, and her ingredients for successful communication.(00:17:46) Conclusion (00:00) - Introduction (01:36) - Career Transitions (02:28) - Teaching and Confidence Through Improv (04:46) - Improv as a Communication Tool (06:28) - Structure and Freedom in Improv (08:20) - Teaching with Empathy (11:17) - Advocacy in the Music Industry (14:01) - Collaboration and Positive Change (16:50) - The Final Three Questions (18:29) - Conclusion
Bonus episode: How to Manage Speaking Anxiety the Think Faster, Talk Smarter Way
Gain control over your speaking and excel in your communication.For the first anniversary of his book Think Faster, Talk Smarter, Matt Abrahams shares strategies from the first chapter, focusing on managing speaking anxiety and improving spontaneous communication. Through personal anecdotes and practical techniques, he explains how to handle unexpected questions, reframe anxiety as excitement, and use mindfulness and breathing exercises to stay calm under pressure. The episode also offers tips for managing physical symptoms of anxiety and staying mentally focused during high-stakes situationsAudio excerpt courtesy of Simon & Schuster Audio from THINK FASTER, TALK SMARTER by Matt Abrahams, read by the author. Copyright 2023 by Matthew Abrahams LLC. Used with permission of Simon & Schuster, Inc.Reference Links:Book: Think Faster, Talk Smarter Ep.48 Speaking Up Without Freaking Out: How to Tackle Communication Anxiety Connect:Email Questions & Feedback >>> hello@fastersmarter.ioEpisode Transcripts >>> Think Fast Talk Smart WebsiteNewsletter Signup + English Language Learning >>> FasterSmarter.ioThink Fast Talk Smart >>> LinkedIn, Instagram, YouTubeMatt Abrahams >>> LinkedInChapters:(00:00:00) IntroductionHost Matt Abrahams introduces guestJen Psaki, a political analyst and former White House official. (00:01:07) Principles of CommunicationThe importance of doing your homework and active listening.(00:02:08) Skills for Effective ListeningTechniques for focusing and improving listening skills in communication.(00:02:51) Engagement and Lowering BarriersStrategies for making communication more engaging and accessible.(00:03:50) Tailoring CommunicationImportance of audience understanding and adjusting communication style.(00:05:14) Preparation and Practice for ConfidenceThe role of preparation and continuous practice to build confidence.(00:07:07) The Value of FeedbackSeeking feedback and reflecting on communication performances.(00:10:10) Handling Difficult QuestionsTips for managing tough questions and controlling the narrative.(00:12:38) High-Stakes Negotiation Lessons from diplomatic negotiations and finding common ground.(00:15:30) The Final Three QuestionsJen shares a question that Matt should have asked, a communicator she admires, and her ingredients for successful communication.(00:19:48) Conclusion (00:00) - Introduction (01:20) - The Onion Interview (03:02) - Speaking Up Without Freaking Out (05:30) - The ABCs of Speaking Anxiety (06:44) - Mindfulness Matters (09:02) - Reframe Anxiety as Excitement (10:26) - Cooling Down and Managing Physical Symptoms (14:15) - Taming Negative Thoughts (15:26) - The Power of Repetition (16:04) - Preparing Questions (18:29) - Rationalizing the Odds (19:32) - Conclusion
161. Do Your Homework: Know What to Say by Knowing Who You’re Talking To
Know your audience and tailor the message for them.In high-stakes communication, every word counts. For Jen Psaki, that means knowing who she’s talking to — so she knows just what to say.As the former White House Press Secretary and current host of Inside with Jen Psaki on MSNBC, Psaki has discovered that communication isn’t about “saying the most words or saying them the loudest,” but about knowing your audience well enough to tailor the message just for them. “You need to think about how you're going to get your audience to listen to you,” she says. “The goal of communicating is to crack the door open so somebody wants to hear more.”In this episode of Think Fast, Talk Smart, Psaki and host Matt Abrahams explore her approach to strategic communication: identifying your audience and using what you know to engage with them and get them to engage with you.Episode Reference Links:Jen’s MSNBC Profile: Inside with Jen Psaki Jen’s Book: Say More by Jen PsakiEp.22 Under Pressure How to Communicate Clearly and Timely During Crisis Website / YouTube Ep.155 Can We Be Candid? How to Communicate Clearly and Directly Website / YouTube Connect:Email Questions & Feedback >>> hello@fastersmarter.ioEpisode Transcripts >>> Think Fast Talk Smart WebsiteNewsletter Signup + English Language Learning >>> FasterSmarter.ioThink Fast Talk Smart >>> LinkedIn, Instagram, YouTubeMatt Abrahams >>> LinkedInChapters:(00:00:00) IntroductionHost Matt Abrahams introduces guestJen Psaki, a political analyst and former White House official. (00:01:07) Principles of CommunicationThe importance of doing your homework and active listening.(00:02:08) Skills for Effective ListeningTechniques for focusing and improving listening skills in communication.(00:02:51) Engagement and Lowering BarriersStrategies for making communication more engaging and accessible.(00:03:50) Tailoring CommunicationImportance of audience understanding and adjusting communication style.(00:05:14) Preparation and Practice for ConfidenceThe role of preparation and continuous practice to build confidence.(00:07:07) The Value of FeedbackSeeking feedback and reflecting on communication performances.(00:10:10) Handling Difficult QuestionsTips for managing tough questions and controlling the narrative.(00:12:38) High-Stakes Negotiation Lessons from diplomatic negotiations and finding common ground.(00:15:30) The Final Three QuestionsJen shares a question that Matt should have asked, a communicator she admires, and her ingredients for successful communication.(00:19:48) Conclusion (00:00) - Introduction (02:02) - Principles of Communication (03:03) - Skills for Effective Listening (03:46) - Engagement and Lowering Barriers (04:45) - Tailoring Communication (06:09) - Preparation and Practice for Confidence (08:02) - The Value of Feedback (11:05) - Handling Difficult Questions (13:33) - High-Stakes Negotiation (16:25) - The Final Three Questions (20:43) - Conclusion
160. Best of: How to Communicate Your Gameplan
Why organizational strategy can be both top-down and bottom-up.As Professor Jesper Sørensen sees it, a winning strategy is the result of conversations, not commands, and that strategy can be directed from the C-suite, but it doesn’t have to be. “Lots of great strategies are discovered,” he says, “they’re discovered because the leaders were able to listen to their frontline workers or their frontline managers.” A more iterative approach, says Sørensen, helps companies adapt their strategy to an ever-changing landscape.In the latest episode of Think Fast, Talk Smart, Sørensen joins host and lecturer Matt Abrahams to discuss how organizations can use better communication to craft better strategies.Episode Reference Links:Stanford GSB Profile: Jesper B. SørensenSørensen’s Book: Making Great StrategyOriginal Episode: Ep.71 Strategy Success: How to Communicate Your Gameplan Website / YouTube Ep.103 Simple is a Superpower: How to Communicate Any Idea to Any Audience Website / YouTube Ep.41 Speak Like a Founder: How Successful Entrepreneurs Communicate to Their Teams Website / YouTube Connect:Email Questions & Feedback >>> hello@fastersmarter.ioEpisode Transcripts >>> Think Fast Talk Smart WebsiteNewsletter Signup + English Language Learning >>> FasterSmarter.ioThink Fast Talk Smart >>> LinkedIn, Instagram, YouTubeMatt Abrahams >>> LinkedInChapters:(00:00:00) IntroductionHost Matt Abrahams introduces Jesper Sørensen, professor of organizational behavior at the GSB(00:01:38) Defining StrategyThe core of strategy as securing an organization's economic prosperity, distinct from planning.(00:03:21) Common Misconceptions about StrategyMisunderstandings leaders often have regarding the nature of strategy (00:05:07) Strategy ArgumentThe concept of a strategy argument, a structured approach to strategic decision-making.(00:07:04) Strategy as a Communication ToolThe need for strategic communication to align and adapt within an organization.(00:10:53) The Dynamic Nature of StrategyHow strategies evolve and the importance of feedback from all organizational levels.(00:12:29) Storytelling in Strategy CommunicationThe power of storytelling in creating and communicating a coherent strategic vision.(00:14:55) Propagating Strategy Through StorytellingHow leaders can use storytelling to align their teams with a strategy.(00:17:01) The Final Three QuestionsJesper shares communication advice he’s received, a communicator he admires, and his ingredients for successful communication.(00:23:39) Conclusion (00:00) - Introduction (01:38) - Defining Strategy (03:21) - Common Misconceptions about Strategy (05:07) - The Concept of a Strategy Argument (07:04) - Strategy as a Communication Tool (10:53) - The Dynamic Nature of Strategy (12:29) - Storytelling in Strategy Communication (14:55) - Propagating Strategy Through Storytelling (17:01) - The Final Three Questions (23:39) - Conclusion
159. Earn Your Audience: You Can’t Lead If No One’s Listening
What it takes to develop as a leader.Great leaders and great communicators aren't born, they're made. That's why John Hennessy and Tina Seelig, directors of Stanford University’s Knight-Hennessy Scholars, are working to create the great storytellers of tomorrow, today."We decided that there was a leadership void, and that was a driving motivation to do this," says Hennessy, former Stanford president and current Alphabet chairman. The program, which he co-founded in 2016 with Stanford alum and Nike co-founder Phil Knight, equips scholars with essential leadership skills through hands-on experience and collaborative problem-solving.Seelig, executive director of the program, emphasizes that great leadership centers on effective storytelling. "No matter how compelling your invention, your idea, the thing you want to do in the world, if you can't communicate it in [an] effective way, nobody's going to listen," she says.In this episode of Think Fast, Talk Smart, Hennessy, Seelig, and host Matt Abrahams explore what it takes to develop as a leader, discussing the role of communication, the power of empathy, and the centrality of storytelling.Episode Reference Links:Stanford Biography: John L Hennessy Tina Seelig: WebsiteStanford Profile: Tina Seelig Knight-Hennessy ScholarsLeading Matters PodcastEp.155 Can We Be Candid? How to Communicate Clearly and Directly Website / YouTube Ep.35 Leading From the Hot Seat: Hot to Communicate Under Pressure Website / YouTubeConnect:Email Questions & Feedback >>> hello@fastersmarter.ioEpisode Transcripts >>> Think Fast Talk Smart WebsiteNewsletter Signup + English Language Learning >>> FasterSmarter.ioThink Fast Talk Smart >>> LinkedIn, Instagram, YouTubeMatt Abrahams >>> LinkedInChapters:(00:00:00) IntroductionHost Matt Abrahams introduces guests John Hennessy and Tina Seelig, directors of Stanford’s Knight-Hennessy Scholars. (00:01:07) The Core of Knight-Hennessy ScholarsThe inception and mission of the Knight-Hennessy Scholars program.(00:01:55) Knight-Hennessy Scholars Leadership ModelThe three components of their leadership model and how it's applied to train scholars.(00:03:34) Empathy and Humility in LeadershipHow empathy and humility enhance leadership effectiveness.(00:06:00) Storytelling in LeadershipThe role of storytelling within the leadership framework at Knight-Hennessy Scholars.(00:07:22) Challenges in StorytellingCommon storytelling pitfalls and how to overcome them.(00:08:56) Diversity in LeadershipThe importance of diversity in leadership teams and how it enhances problem-solving.(00:11:20) Feedback in Leadership DevelopmentThe significance of feedback and how it is cultivated within the program.(00:12:30) Aspiring to Big Ideas in LeadershipThe value of focusing on impactful, big-picture goals.(00:13:16) The Leading Matters Podcast John and Tina outline their vision for inspiring leadership through their new podcast.(00:15:10) The Final Three QuestionsTina shares a leadership skill she learned, and John shares a communicator he admires and ingredients for successful communication.(00:18:31) Conclusion (00:00) - Introduction (01:07) - The Core of Knight-Hennessy Scholars (01:55) - Knight-Hennessy Scholars Leadership Model (03:34) - Empathy and Humility in Leadership (06:00) - Storytelling in Leadership (07:22) - Challenges in Storytelling (08:56) - Diversity in Leadership (11:20) - Feedback in Leadership Development (12:30) - Aspiring to Big Ideas in Leadership (13:16) - The Leading Matters Podcast (15:10) - The Final Three Questions (18:31) - Conclusion
158. Hope for Cynics: Building Trusting Relationships through Communication
“Acts of trust are the bedrock on which relationships are formed.”There’s a lot in the world to make us cynical about other people and their motives and intentions. But by “trusting loudly,” Professor Jamil Zaki believes we can renew our faith in one another.Zaki is a professor of psychology at Stanford, director of the Stanford Social Neuroscience lab, and author of several books, including his most recent, Hope for Cynics: The Surprising Science of Human Goodness. While many people feel suspicious of others and are reluctant to trust them, Zaki finds that relying on other people is a necessary part of forming relationships.“Acts of trust are the bedrock on which relationships are formed,” Zaki says. “The only way that strangers become friends and friends become best friends, the only way that we can build partnerships is through a willingness to count on one another.”In this episode of Think Fast, Talk Smart, Zaki joins host Matt Abrahams to discuss practical strategies for fostering trust and challenging our cynical assumptions, offering a hopeful perspective on human nature, backed by surprising scientific insights.Episode Reference Links:Jamil Zaki: WebsiteStanford Profile: Jamil Zaki Jamil’s Lab: Stanford Social Neuroscience Lab Jamil’s Book: Hope for CynicsEp.84 Quick Thinks: How Others Define Us Website / YouTube Ep. 129 Connect Deeply: How to Communicate So People Feel Seen and Heard Website / YouTube Connect:Email Questions & Feedback >>> thinkfast@stanford.eduEpisode Transcripts >>> Think Fast Talk Smart WebsiteNewsletter Signup + English Language Learning >>> FasterSmarter.ioThink Fast Talk Smart >>> LinkedIn Page, Instagram, YouTubeMatt Abrahams >>> LinkedInStanford GSB >>> LinkedIn & TwitterChapters:(00:00:00) IntroductionHost Matt Abrahams introduces guest Jamil Zaki, director of the Stanford Social Neuroscience Lab.(00:01:03) Defining Trust and Its ImportanceA definition of trust and its impact on relationships with others.(00:01:54) Building Better TrustDeveloping trust, with a focus on communication and "trusting loudly."(00:03:24) Understanding Cynicism The concept of cynicism, its impact on social interactions, and the idea of the cynicism trap.(00:05:47) The Cynicism Spectrum Whether cynicism is binary or a spectrum, and what the opposite of cynicism looks like.(00:08:07) Fostering Hopeful SkepticismHow to cultivate hopeful skepticism instead of falling into cynicism.(00:10:20) Challenges of Overcoming CynicismAdvice on expanding worldviews and managing confirmatory experiences.(00:15:10) Self-Fulfilling Prophecies The power of self-fulfilling prophecies and how they shape social interactions.(00:17:31) The Final Three QuestionsJamil’s approach to communicating concepts eloquently, a communicator he admires and his ingredients for successful communication.(00:24:36) Conclusion (00:00) - Introduction (01:03) - Defining Trust and Its Importance (01:54) - Building Better Trust (03:24) - Understanding Cynicism (05:47) - The Cynicism Spectrum (08:07) - Fostering Hopeful Skepticism (10:20) - Challenges of Overcoming Cynicism (15:10) - Self-Fulfilling Prophecies (17:31) - The Final Three Questions (24:36) - Conclusion