Think Fast, Talk Smart: Communication Techniques
Think Fast, Talk Smart: Communication Techniques
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Join Matt Abrahams, a lecturer of Strategic Communication at Stanford Graduate School of Business, as he sits down with experts in the field to discuss real-world challenges. How do I send my message clearly when put on the spot? How do I write emails to get my point across? How can I easily convey complex information? How do I manage my reputation? Whether you’re giving a toast or presenting in a meeting, communication is critical to success in business and in life.Think Fast, Talk Smart provides the tools, techniques, and best practices to help you communicate more effectively.

211. Small Screens, Strong Signals: Mastering Modern Communication

June 24, 2025 0:26:15 4.84 MB ( 20.38 MB less) Downloads: 0

In the age of virtual communication, here’s how to ensure your messages convey what you mean.


Texts. Emails. Slacks. Zooms. We’re communicating in more ways than ever, but Andrew Brodsky has a word of warning: Your virtual communication might be sending messages you’re not aware of.

Brodsky is the author of PING: The Secrets of Successful Virtual Communication. And as a professor of management at the University of Texas McCombs School of Business, he researches the impact of technology on workplace communication. “In virtual communication, there's often missing information,” he says. “As recipients of it, we're searching to fill in the gaps. The problem [is] that the recipient who's making these guesses is often guessing incorrectly.” As his research reveals, variables like typos, the time you schedule a meeting, and even your choice of email signature affect how your messages are received — and how you’re perceived.

In this episode of Think Fast, Talk Smart, host Matt Abrahams and Brodsky explore his PING framework (perspective-taking, initiative, nonverbal awareness, and goals) for mastering digital communication. From understanding when to choose email over a phone call to navigating cameras-on versus cameras-off meetings, he offers practical strategies for ensuring your virtual messages communicate exactly what you intend.

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Chapters:

  • (00:00) - Introduction
  • (02:34) - What Is Virtual Communication?
  • (03:20) - Choosing the Right Channel for Your Goal
  • (06:05) - The Ping Framework: Secrets to Virtual Communication
  • (10:01) - Understanding Communication Richness
  • (13:03) - Nonverbals in Virtual Communication
  • (16:47) - The Final Three Question
  • (24:37) - Conclusion

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