Conversations with the hackers, leaders, and innovators of the software world. Hosts Adam Stacoviak and Jerod Santo face their imposter syndrome so you don’t have to. Expect in-depth interviews with the best and brightest in software engineering, open source, and leadership. This is a polyglot podcast. All programming languages, platforms, and communities are welcome. Open source moves fast. Keep up.
Learning from incidents
This week we’re joined by Nora Jones, founder and CEO at Jeli where they help teams gain insight and learnings from incidents. Back in December Nora shared here thoughts in a Changelog post titled “Incident” shouldn’t be a four-letter word - which got a lot of attention from our readers. Today we’re talking with Nora about all things incidents — the learning and growth they represent for teams, why teams should focus on learning from incidents in the first place, their Howie guide to post‑incident investigations, why the next emerging role is an Incident Analyst, and she also shares a few book recommendations which we’ve linked up in the show notes.
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Sponsors
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Featuring
- Nora Jones – Twitter, LinkedIn
- Adam Stacoviak – Twitter, GitHub, LinkedIn, Website
- Jerod Santo – Twitter, GitHub
Notes and Links
- “Incident” shouldn’t be a four-letter word
- Howie: The Post-Incident Guide
- About Chesley B. “Sully” Sullenberger, III
- Minding the Weather (How Expert Forecasters Think)
- Seeing What Others Don’t: The Remarkable Ways We Gain Insights
- Community: Learning from Incidents
in Software - The Changelog #462: Learning-focused engineering with Brittany Dionigi
- Costa Concordia disaster